Industry Leading Support
The Prognosis Client Support Team is proud to boast industry leading support metrics. With customer satisfaction topping 99.5% and first responses under 8 minutes, our customers know we've got their back.
Beyond support, Prognosis also delivers unlimited training to its customers along with unlimited access to Prognosis University to ensure customer success. These efforts mean your team spends more time with patients and less time struggling with IT.
Prognosis application uptime consistently leads the industry and our upgrade windows are less than 20 minutes.
support by the numbers:
Average first response time = under 8 minutes
Average full resolution time = under 48 hours
Customer satisfaction (12 months) = 99.7% satisfied
See what customers said on the last 100 tickets:
The Prognosis Client Support Team supports all Prognosis products: