On leading change

Change is hard. And instituting lasting change is even harder. That is poor comfort in an industry prone to rapid and sometimes needless change. 

John Kotter's guide to change management in Leading Change provides a profound and simple process to effectively leading an organization through change. This process can help smooth over something as light as a payroll system change to more extreme and complex change projects like the migration away from a key service line.

As with most things, the process and concept is simple, execution, however, is not. The process for effective change management is:

  1. Create a sense of urgency
  2. Build a guiding coalition
  3. Develop the vision and strategy
  4. Communicate
  5. Remove barriers and empower action
  6. Cultivate short term wins
  7. Consolidate and progress
  8. Anchor into culture

The book is an engaging read and a must have in the library of effective managers in healthcare and health IT. The methodology is extremely helpful during implementation projects for new clients.